October 6, 2008

Response to Peter O'Connor

Writing content aside, I really enjoy peeking at Peter's blog. His thoughts and ideas on the subjects at hand are always interesting and valid, but the added graphics are intriguing. I find myself wanting to see what he adds and how it correlates to his entry.

I too have distain for the idea the customer is always right. I mentioned it in my chapter review as a guideline to follow, but reality has painted me a much different story. I can see how someone wishing to keep employment is required to abide by this idea, but as consumers, we should consider it to be courtesy companies extend to us and not a rule or truth.